Refund Policy - PULPM Exchange
At PULPM Exchange, we prioritize customer satisfaction and aim to provide a seamless and transparent experience. Our refund policy outlines the terms and conditions under which refunds may be requested and processed.
Refund Eligibility
- Refunds are only applicable under the following conditions:
- The service/product received does not match the description provided at the time of purchase.
- There are technical issues or defects directly caused by PULPM Exchange that prevent the proper use of the purchased service/product.
- To qualify for a refund, customers must submit a formal request within 7 days of purchase or delivery, along with supporting documentation (e.g., proof of payment, correspondence detailing the issue).
Non-Refundable Cases
Refunds will not be provided in the following circumstances:
- Change of mind after the purchase.
- Incorrect details provided by the customer during the transaction.
- Any issues caused by third-party tools, platforms, or services unrelated to PULPM Exchange.
Refund Process
- Submit your refund request to our support team at [insert support email/contact form].
- Include:
- Your order ID or receipt.
- A detailed explanation of the issue.
- Supporting evidence (e.g., screenshots, product defects).
- Our team will review the request within 5-10 business days and notify you of the outcome.
Refund Method
- Approved refunds will be processed through the original payment method used at the time of purchase.
- Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.
Data and Privacy
For refund-related requests, we may require certain personal and transactional details to verify your eligibility. PULPM Exchange ensures your data is handled securely and in compliance with our Privacy Policy.
For more information about our refund policy or to resolve specific concerns, please contact PULPM Exchange Customer Support at support@pulmpexchange.com
